Challenges
With rapid organizational growth, Cluster faced several challenges in managing its IT infrastructure:
- Complex Spreadsheet Management: Initially reliant on spreadsheets for account management, Cluster found this method increasingly cumbersome as the company grew, leading to inefficiencies and potential errors.
- Lagging Management System: The existing IT management infrastructure was ill-equipped to support the company’s fast-paced growth. This misalignment resulted in operational bottlenecks and introduced security vulnerabilities as the system struggled to adapt to new demands and maintain stringent security and compliance standards.
- Disjointed SaaS Account Management: With each department independently managing its SaaS accounts, Cluster encountered inconsistencies and delays in account updates. This decentralized approach complicated the account lifecycle management, from onboarding to offboarding, obscuring visibility into the full range of software and services used and raising concerns about shadow IT and security risks.
Solutions
To navigate these challenges, Cluster Co., Ltd. turned to Josys, implementing a series of transformative solutions:
- Unified SaaS Management Platform: Josys provided a centralized platform for SaaS account management, streamlining operations and ensuring consistency across the organization.
- Automation of Account Management: By automating critical account management tasks, Josys significantly reduced manual errors and operational inefficiencies, facilitating smoother employee transitions.
- Visualization of Asset Management: The real-time visualization capabilities of Josys offered a comprehensive overview of asset management status, establishing a robust foundation for Cluster’s security management system.
Results
The implementation of Josys led to significant improvements in Cluster’s IT operations:
- Reduced Management Costs: Cluster could allocate more time to core business activities by streamlining management processes and enhancing overall productivity.
- Improved Information Accuracy: Unifying SaaS account management through Josys minimized omissions in information updates, ensuring that account data remained current and accurate.
- Enhanced Security Management: The visualization of asset management status provided by Josys strengthened Cluster’s security management framework, mitigating potential risks and vulnerabilities.
Conclusion
Cluster Co., Ltd.’s strategic implementation of Josys has revolutionized its IT and asset management approach, enabling the company to scale efficiently and securely in the competitive entertainment industry. By centralizing SaaS account management, automating key processes, and gaining comprehensive visibility into asset status, Cluster has optimized its operational efficiency and fortified its commitment to providing innovative and secure digital entertainment experiences.
