Challenges
The rapid expansion and the manual approach to IT operations led to several critical challenges:
- Complex Account Management: The rapid onboarding of new employees and the extensive use of various SaaS services complicated the tasks of account issuance and termination, leading to inefficiencies and delays.
- Prone to Operational Errors: The manual process of account issuance was susceptible to human errors, such as misspellings and incorrect access permissions, which increased the risk of security vulnerabilities and some operational inefficiencies.
- Inefficient Spreadsheet Management: The reliance on spreadsheets for tracking employee accounts during onboarding and offboarding processes was labor-intensive. This method was prone to omissions, particularly in updating or deleting accounts, making maintaining accurate and current records challenging.
Solutions
To address these challenges, Rehab for JAPAN turned to Josys for a comprehensive IT management solution:
- Centralized SaaS Management: A unified platform for managing all SaaS accounts was provided by Josys, which significantly simplifies account issuance and termination.
- Automated Account Management: Operational errors were reduced, and the onboarding and offboarding processes were streamlined through automating account management takes.
- Real-Time Information Management: Josys enabled real-time updating and management of account information, eliminating the reliance on outdated spreadsheets and reducing the workload on the IT team.
Results
The implementation of Josys led to transformative outcomes for Rehab for JAPAN:
- Reduced Time for Account Management: The time spent on account issuance and termination was decreased significantly, with tasks that previously took hours now being completed in a fraction of the time.
- Visibility into Shadow IT: Josys provided insights into the SaaS applications linked to each account, enabling the IT team to identify and manage shadow IT effectively.
- Decreased Operational Errors: The reduced manual account issuance led to fewer errors, alleviating the psychological burden on the IT staff and enhancing overall IT security.
Conclusion
Rehab for JAPAN Co., Ltd.’s adoption of Josys has revolutionized its IT operations, enabling the company to focus on its core mission of promoting DX in the nursing care industry. By streamlining IT processes and reducing operational errors, Rehab for JAPAN has set a new standard for efficiency and security in IT management within the healthcare sector.
