Employee Spotlight: Ankita Shetty, Product User Experience Lead

“The collaborative and empowering environment at Josys fuels both my personal growth and professional achievements, making every day here rewarding.”

1. Why did you decide to join Josys?
   I joined Josys because I saw it as a unique opportunity to work on an innovative SaaS product. The chance to design cutting-edge and transformative technology that addresses real-world IT challenges was incredibly exciting and aligned with my passion for creating impactful user experiences.
   
   
2. Tell me about your role at Josys.
   As the Product UX Lead, my focus is on designing intuitive, clean, and efficient interfaces that empower our customers to achieve operational excellence. My role involves user research, prototyping, and collaborating across teams to ensure our product delivers a seamless and impactful user experience that aligns with business goals.
   
   
3. What excites you the most about Josys’ future, and how do you see your role contributing to the company’s vision?
   What excites me the most is Josys’ potential to lead and expand in the SaaS management space. With the growing need for streamlined IT operations, I see my role as pivotal in shaping user-centric solutions that not only drive customer satisfaction but also position Josys as a market leader.
   
   
4. Josys emphasizes a strong organizational culture. How do you personally uphold and promote the company’s core values in your day-to-day work? (Values: Winning as a team, Aim High & Strive for Excellence, Trust & Transparency, Ownership & Accountability)
   I embrace teamwork by encouraging cross-functional collaboration, ensuring diverse perspectives contribute to innovative solutions. I aim high by constantly setting ambitious goals and striving for excellence in every project. Trust and transparency guide my communication with stakeholders, while ownership and accountability drive me to deliver results that exceed expectations.
   
   
5. Working at Josys, what has been your most valuable learning experience so far, and what motivates you to perform at your best each day?
   Balancing user needs with business goals has been an invaluable learning experience. Witnessing the impact of my designs on customer success motivates me every day. Additionally, Josys’ dynamic environment keeps me energized to push boundaries and contribute meaningfully to our projects.
   
   
6. Josys aims to achieve rapid business growth. What strategies have you implemented to align your team with this goal, and what challenges have you faced?
   To align with our growth goals, I introduced structured feedback loops and data-driven design practices. A major challenge has been balancing the demand for quick turnarounds with maintaining high-quality outputs, which I’ve tackled by streamlining workflows and prioritizing features in close alignment with product goals.
   
   
7. What role does innovation play in Josys’s success, and how do you foster a culture that encourages creativity and out-of-the-box thinking?
   Innovation is critical at Josys, as it keeps us ahead in a fast-evolving industry. I foster creativity by creating spaces for open brainstorming, celebrating bold ideas, and consistently involving user feedback to refine and validate concepts.
   
   
8. Share an example of a significant challenge you encountered at Josys. How did you approach it, and what was the outcome?
   Simplifying the complex features and analytics of the multi-tenant portal dashboard was a significant challenge. By leveraging user research and competitive analysis, we created a modular design that not only simplified the interface but also improved user engagement significantly.
   
   
9. Reflecting on your time at Josys, what milestone or project are you most proud of, and why?
   I’m particularly proud of leading the design for Josys’ shadow IT detection feature, which enhances SaaS security posture. This project not only improved customer satisfaction but also became a key market differentiator, showcasing our ability to deliver both innovative and practical solutions.
   
   
10. How has working at Josys contributed to your personal or professional growth? Are there specific skills or experiences you’ve gained here?
    Josys has been a tremendous growth opportunity for me. It has sharpened my UX strategy skills and strengthened my ability to collaborate across diverse teams. The fast-paced environment has also taught me to adapt and innovate quickly, especially under challenging conditions.
    
    
11. How does Josys support you in bringing new ideas to the table or experimenting with innovative solutions?
    Josys has cultivated a culture that encourages innovation. Through agile processes, regular ideation sessions, and a fail-fast mindset, I’ve felt supported to test and implement creative ideas without hesitation.
    
    
12. In what ways has Josys created opportunities for you to advance in your career within the company?
    Josys has allowed me to take on leadership roles in high-impact projects while continuously challenging me with complex design problems. These opportunities have broadened my expertise and prepared me for greater strategic responsibilities.
    
    
13. How does Josys recognize and reward your efforts, and what impact has this had on your motivation and engagement?
    Recognition at Josys comes in many forms, from shoutouts to positive client feedback and opportunities to lead key initiatives. This acknowledgment motivates me to perform at my best and reinforces the value of the work I do.
    
    
14. What excited you most about working at Josys?
    What excites me most is being part of a forward-thinking company that is shaping the future of IT management. The collaborative and empowering environment at Josys fuels both my personal growth and professional achievements, making every day here rewarding.