How Mach49 Streamlined IT Operations and Reduced SaaS Waste with Josys

When I first met the team at Mach49, they were at a breaking point. SaaS tools were piling up, offboarding was messy, and every new quarter came with a fresh round of audit stress. The IT team, led by Bobby Lalwani, was sharp and organized, but their systems weren’t keeping up. Everything was being tracked in spreadsheets. Licenses were spread across tools with no clear ownership. Offboarding took too long. And no one had a single view of what they were actually spending.

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From day one, I knew our job at Josys wasn’t just to clean up the stack. It was to give them control.

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Previous SaaS Management Struggles 

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Mach49 is an innovation consultancy that moves fast. But under the hood, they were struggling to keep their SaaS under control. There were shadow apps and unused licenses still being paid for. And offboarding processes that relied on someone manually jumping into each app one by one.

Their IT audits, especially for ISO 27001, involved multiple people running through a checklist. One would handle the access review. Another would QA it. Then a director would have to sign off. It was time-consuming, repetitive, and high-stakes. One missed step could mean a compliance issue.

And then there was burnout. The IT team couldn’t unplug. Even during year-end holidays, someone had to log in to offboard a user manually. Everything felt reactive. That all changed with Josys.

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What We Did With Josys

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After integrating their SaaS stack, we reviewed the Licenses Dashboard. Right away, it showed licenses tied to users who had already left the company. Bobby said it best: “We were still paying for licenses for users that were no longer working here… so by immediately removing those licenses, we were now saving on costs per user per month right away.” Within the first few months, they cut SaaS costs by up to 20 percent.

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Then we rolled out Automated Offboarding Workflows. This turned offboarding into a scheduled task instead of a crisis moment. During the holidays, the system handled everything on its own. No manual steps. No interruptions to PTO.

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Next, we dug into SaaS spend. These reports gave finance a real-time look at monthly and annual SaaS costs by app. Now, when leadership asks for a budget breakdown, it’s already there.

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We also introduced Access Logs and Audit Review Tools, which gave the team clean data to support ISO 27001 audits. What used to take multiple people and hours of double-checking now takes a fraction of the time.

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And finally,  the usage and license monitoring helped them stay ahead of license overages. No more surprise vendor bills or scrambling to stay within license limits; it’s now part of their day-to-day operations.

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What Changed for Mach49

The difference was immediate. They saved money, yes. But they also saved time. Offboarding employees became a one-click process. Apps like Atlassian that used to take 30 minutes per offboarding, now take seconds.

Their audit prep is tighter and faster. Forecasting is more accurate. And most importantly, the IT team can finally be proactive instead of constantly reacting.

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What We’re Tackling Next

We’re not done. Right now, I’m working with Bobby and the team on approval workflows for high-security tools. That means more control before anyone even gets access. We’re also rolling out department-level SaaS ownership, so every team knows exactly what they own. And we’re preparing for automated quarterly access reviews to further reduce manual effort and risk.

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My Takeaway

Watching Mach49 transform has been one of the most rewarding parts of my role at Josys. This is what centralized SaaS management should look like—simple, clear, and smart. When IT has visibility and automation, everything changes. I’m proud to be their partner, and even more excited about what’s next.

Read the full case study on their transformation and watch Bobby speak to the transformation himself in this video. 

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Curious what Josys could do for your team? Book a demo or chat with your Technical Account Manager today.

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